Roles and Responsibilities:
Provide technical support for security products customers, partners, account teams, and other internal technical support teams.
Handle a wide variety of technical support problems-from simple application or network configuration fixes to extremely complex troubleshooting and problem resolution.
Utilize moderate to complex lab setups to recreate and solve problems.
Submit complete and correct defect reports with collaboration and supervision.
Work with minimal supervision and exercise judgment within defined procedures to determine appropriate action.
Collaborate with other engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.
You have fundamental working knowledge of the networking industry, products and protocols. Some level of experience is preferred in at least two of the following network security products, protocols, and solutions:
Cisco Adaptive Security Appliance (ASA) firewalls & vASA
FTD, Firepower, FMC
Server and appliance virtualization using VMWare, MS Hyper-V, and KVM
Python, Perl, Bash scripting skills would be an added advantage
Cisco IOS Firewall (Zone-Based Firewall), Clustering
Cisco Security Manager (CSM)
Microsoft Active Directory (AD), Linux, Unix
Wireshark and other tools for TCP/IP packet capture analysis
BS in a technical field (such as CS, EE, IT) or equivalent 5+ years related experience.
Experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.
CCNP, CCNP Security, or CCIE Certification desired/preferred
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [ Email address blocked ] or
Irving, TX, US
Infrastructure and Security
February 1, 2023
- Active Directory Group
- Bash (Scripting Language)
- Cisco Certified Internetwork Expert
- Cisco Certified Network Professional
- Cluster Analysis