What will you do?

• Provide 1st level of technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) to SE customers and partners;
• Ensure a proper escalation to the 2nd level support when necessary;
• Back-up for technical queries for Croatia and Slovenia when needed;
• Back-up for logistics requests;
• Responsible for back-up (English language) of tasks performed in the CCC (technical support, generalist, Lead management, etc) when necessary;
• Responsible for answering incoming telephone calls, e-mails, web-based tickets and prioritizing customer's support needs;
• Escalate customer issues to Service Team to provide on-site support as required;
• Issue quotations in accordance with customer requests and required standards: cross-references, configuration, a mix of products in cooperation with countries representatives;
• Provide support to the customers for product replacement, troubleshooting, and technical complaints;
• Complete documentation and follow up on all commitments and customer details;
• Actively create/modify knowledge database and review FAQs;
• Collaborate with Marketing on new product launches;
• Provide relevant product and process training to other team members;
• Ongoing proactive research and learning about new products, technologies, and applications;
• Participate in the interaction center's continuous improvement process;
• Liaise between customers, After-Sales, and Marketing regarding Product Quality Returns.

What qualifications will make you successful?

• Education: Bachelor's Degree or Post-Secondary in electrical/engineering
• Minimum 1-year Technical Support, Sales and/or customer service experience preferred;
• Fluent in English & Serbian;
• Previous phone interaction experience is desirable;
• Demonstrate a flair & understanding of customer support issues;
• Demonstrate flexibility and an ability to learn quickly;
• Excellent problem-solving abilities and aptitude to understand and explain technical information;
• Ability to work towards individual and team targets;
• Excellent interpersonal, communications and time management skills;
• Ability to develop and maintain customer support;
• Strong verbal and written communication skills are required.

Let us learn about you! Apply today.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.